Amigo FAQ

Q. Why is the power not working?

A. Make sure the two contact pins in the battery compartment are sticking out. The pins should protrude out of the housing for proper insertion into the battery holes.

Make sure the battery is charged and correctly inserted into the unit (see next questions).
Press the power button for more than 1 second and the Amigo should turn on. If the power does not turn on, try using the Amigo power supply. Most likely the battery needs to be charged.

Q. Why is the Green Light blinking on my Amigo?

A. If the green indicator light is blinking fast then the battery is very low. Charge the battery by plugging the Amigo power supply into Amigo and an outlet. The indicator light will continue to blink slowly while the battery is charging. You can use the Amigo when plugged in and recharging the battery.

Q. What if the unit turns OFF suddenly?

A. Make sure the two contact pins in the battery compartment are sticking out. Pins should protrude out of the housing for proper insertion into the battery inserts. Make sure the battery is charged and correctly inserted into the unit.

If the Amigo is still not turning on connect the power supply to see if it is a battery issue. Press the power button for more than 1 second and the Amigo should turn on.

Q. Why is my image quality dark?

A. If a picture is present on the display but excessively dims in Color mode, check the lights under the unit. A white light should clearly be visible. If no lights are ON call Enhanced Vision Tech Support at
(800) 440-9476, (714) 465-3400 or evsupport@enhancedvision.com.

Q. Why is the image blurry?

A. Can be caused by fingerprints or dirt on the glass underneath the unit. Make sure the glass is cleaned with a lens cleaning cloth. Use the cleaning cloth or a cotton swab only when needed. Hold or place AMIGO directly on the target material to read. AMIGO is designed to be in focus when positioned on the target material.

If using the Writing Stand, some level of blurriness is unavoidable at higher levels of magnification. Only use the writing stand for applications requiring your handwriting and at minimum magnification. Resume normal use without the writing stand whenever possible.

Q. Why are my controls not responding?

A. This maybe caused by a control in mid position. Make sure that none of the thumbwheels are stuck between two different positions. When turning a wheel, a deferent effect should be felt.

Check that the FREEZE button can clearly be depressed. A distinct click feeling should be felt.

Q. I have my product connected properly to a TV, but I’m still not seeing an image. What am I doing wrong?

A. If your system is connected to the TV’s “video in” port, check to see that your TV is on the proper “video” mode, usually located on your remote or your TV’s menu options.

Some remote controls access this channel by pressing a TV/Video, Input, auxiliary (AUX), External (EXT), Game, or source. (Please note this channel differs depending on the TV manufacturer. Please consult the TV’s user manual for additional information).

Q. Why is my battery not charging?

A. Make sure the Amigo Power Supply is used with the unit. Check and see if the battery is properly inserted with the contacts out of the housing. The LED should be blinking if the battery is not full. Amigo will recharge depleted batteries or partially depleted. Fully charged batteries are not recharged until their level is low enough.

Q. Why is my picture not active?

A. Check to make sure the FREEZE button is not stuck. A click feeling should be clearly felt when depressed. The FREEZE button must be pressed for at least 1 second.

Q. LCD Swivel is loose and closes on unit?

A. Use a small Philips screwdriver to adjust the swivel tension located underneath the hinge of the monitor.

Q. Unit feels warm?

A. Amigo integrates a battery charger and a powerful camera processing unit. A warm unit in use is normal.

Q. In case of a problem, how can I get my system serviced?

A. For questions or to arrange for product service, please contact Enhanced Vision’s customer service team, Monday through Friday from 8am-5pm PST at
(800) 440-9476, (714) 465-3400 or evsupport@enhancedvision.com. We will contact you within 24 hours to provide instructions and a return authorization number.