Max FAQ

Q. Can I purchase replacement parts for my Max?

A. Parts such as the RCA video cable can be purchased at a local electronics retailer or from Enhanced Vision. However any internal parts or power supplies would have to be replaced or purchased from our service center. Internal parts are not available as separate accessories.

Q. Can I use Max on an LCD or flat screen monitor?

A. Yes. Max can be used with any TV. However Max can also be used with other monitors as long as they have a RCA "Video In" jack available or a computer with Smart Video.

Q. The image appears dim on my TV. How can I adjust the images brightness or change viewing modes?

A. There are no external adjustments on our products. However changes can be made through an adjustment menu or external button on your TV. Please consult your TV's manufacturer user manual for additional information.

Q. I have my product connected properly, but I'm still not seeing an image. What am I doing wrong?

A. If your system is connected to the TV's "Video In" port, check to see that your TV is on the proper "video" mode, usually located on your remote control or your TV's menu options.

Some remote controls access this channel by pressing a TV/Video, Input, auxiliary (AUX), External (EXT), Game, or source. (Please note this channel differs depending on the TV maker. Please consult your TV manufacturer's user manual for additional information).

Check to see if the lights under the unit are ON. A white light should clearly be visible. If no lights are "ON", call Enhanced Vision Tech Support.

Q. My TV does not have the necessary Yellow "Video In" jack. How can I connect my Max to my TV?

A. A product known as a "Video RF Modulator" is available at neighborhood electronic stores which connect to your TV's antenna terminal to the Max's control box. (Examples include Steren Video RF Modulator, P/N 203-101 or Terk RF Modulator Video Converter.)

Q. In case of a problem, how can I get my system serviced?

A. For questions or to arrange for product service, please contact Enhanced Vision's customer service team, Monday through Friday from 8am-5pm PST at
(800) 440-9476, (714) 465-3400 or evsupport@enhancedvision.com. We will contact you within 24 hours to provide instructions and a return authorization number.